TLDR: For the price you pay, everything but the se...

TLDR: For the price you pay, everything but the service is awful. We paid a premium to stay here for a few nights to relax by the pool after a long week of work. <br/>Our room: <br/>We got the ocean view in room 920. Upon walking in, a strong aroma of mildew and/or must smell filled the room. The sheets appear to be clean however both nights we got in them, the pillows as well as the sheets were damp. At night, there is a very high pitched howling noise that is obnoxiously loud. We turned on the TV and put it on loud and didn t really help, the building simply wasn t renovated correctly and there is not proper ventilation in the rooms. We went out to the tourist restaurants around here and there is no mini fridge or anything to store our leftovers or even drinks let alone any sort of kitchen accessories that are even included in 3 star hotels. Both our sinks were broken and the tiny excuse of a shower was clogged up upon arrival. The view was very pretty in our ocean view and that was the only upside to it. However, there was a very large cylindrical beam above the rails preventing view when sitting in the chairs. Once again, no big deal but it s the details that matter. <br/>Service: <br/>Our service from the time we arrived to the time we left was phenomenal. The staff was very kind and courteous and helped us with the few things we requested. No complaints whatsoever. <br/>In hotel restaurants: <br/>We did not get a chance to go to any of the hotel restaurants as they were all too busy to make room for us unless my wife and I want to sit at the bar. <br/>Amenities:<br/>This hotel looks very good from the outside and they do a good job with presentation in the front section as well as the lobby and surrounding areas. However, just about everywhere else was neglected. The pool area was borderline nasty. Granted it was around 90 degrees during our visit, the pool was consistently above 80 degrees, so we did not hang around for long. With the smell of urine in the air and a few dozen loud children jumping in and out of the murky off blue almost green pool you can guess my assumption. We all know it happens but it should be managed properly. <br/>Location: It truly is the perfect location for a ocean view stay! Very close to all the nice spots around and it s easy to navigate in and out of the hotel. <br/>I m very confused how this hotel has such high reviews, because we are very disappointed. My wife went here 5 years ago and said it was not like this, and other reviews I read said the same. We spent $791 for 2 nights here and I would rather stay at the Holliday Inn, at least they re consistent. I own and operate a business and I understand it is difficult to always hit the mark with every detail but the most crucial ones were not there. When you pay a premium to go to a resort and none of the amenities that you re going for are in order, it is a disappointment. We spent our time at the beach instead, surprisingly enough it seemed more clean in the ocean than in the pool at San Luis. We left our stay early.