We bought tickets to go to the water park on March...

We bought tickets to go to the water park on March 17th. Due to COVID-19 closures around the city we contacted customer service the morning of the 17th to see if they would still be open. The customer service representative told us the park was closed indefinitely until further notice. She assured us that we would get a full refund. She said it would likely be a few weeks before it would show up in our account. After a few weeks nothing showed up so we tried calling. The phones went to an automated message and voicemail so we left a message asking for someone to call us and let us know what is going on. We have repeated this process once a week for several months. No one has ever contacted us back and we still have not received our refund. I understand times are rough for everyone but at least let your customers know what is going on. Hopefully this message will reach someone from customer service and they will reach out to us. Shame on you CoCo Key Water Resort!!!