Today is the test day(end of session). The ladies ...

Today is the test day(end of session). The ladies in the lobby would not check in my daughter because they said I did not pay for it. I paid two times a week in the shop at the beginning of the session. Now it is end of session and they said I did not pay. I asked why not letting my daughter go to the class while we figure out this mess. However they rejected me. They are not flexible and they don't care. It turned out it is their mistake. I asked for the director Julie and she went to the shop and found out I paid two times per week, but the shop people only entered one time per week in the system. The workers just don't care. They said they don't believe what parents say because most of the time parents are wrong and they are very dishonest. They said parents pay for one time a week but send kids two times a week. They use this to generalize all parents.

They implemented a scan card process to check in. Parents hand them a card, they will scan it and it takes time for them to search, and click the screen. Parents and kids have to wait in the line for several minutes each time. The lines are very long sometimes because the workers have trouble finding kids classes in the system. One time a little girl was late and her mom told her to go to the class while she was waiting in the line to check her in. She was yelled by the worker and cried. I don't know her name. She is an old lady often yells at parents that don't stand close to the glass.

They said they used punch holes before but parents just skipped that. Yes, that was because they were sitting in the lobby which is far away from the ice rink entrance, and parents could just bypass them. If they move to the entrance of ice rink, nobody could bypass them. It saves a lot of time to check in. These people have zero intelligence and don't care.

I want to give them zero star, but that is not an option here.