We had to put our 15 year old dog down last Friday...

We had to put our 15 year old dog down last Friday. After calling and making an appointment when we arrived we were told they were running behind and they would call us when they were ready. After waiting with our dog in the car, we finally went back to the locked door to ask if it was going to be much longer. A very impersonal staff member said, you missed your appointment . We explained what we had been told and after she fussed at someone else we were told to bring our dog in. The front desk ladies Were not compassionate or friendly. This was a very difficult time and you would think the staff would be have some compassion. Such a bad experience at such a difficult time.