Anna Vi

Review of UZ Antwerpen

Very sad experience in pediatrie today. Left our w...

Very sad experience in pediatrie today. Left our whole family completely broken. Our 10 month baby had a severe rash after wrong advice of a pediatre and didn t sleep all night before the MRI. She was crying her heart out and scratching her belly to blood. She was not allowed to eat or drink for 10 hours before..We had to hold her hands to prevent her from scratching all the way to the hospital. They said pediatre will come but it turned out to be only assistant. She said she has a cream for it and she will make sure it will be put straight after procedure when the baby wakes up. The procedure was 3h late, the doctor has disappeared, none of the nurses informed us what to do. The baby woke up after anaesthesia and started itching like crazy. They said the doctor will come to examine within 30 min max or even faster. Guess what? The doctor never came, her assistant came 2 hours later only with prescription that we already had from before ( the previous doctor promised to put medicine straight away and disappeared forever). On top of that if you ask something they always say how busy they are and how they have a queue of 100 dying babies to make you feel guilty for this while 5 nurses are chatting in the reception. This is complete misguisguidance, horrific time management and false promises. If we knew it would be like that - we wouldn t waste 3-4h of time after not sleeping for 24h while our baby is suffering and will have found a different solution. We were falsely adviced by nurses or the assistant on the phone that doctor is coming any minute throughout 3 h time while baby was hungry and in terrible rush. Nobody checks the baby and said if we can leave or not. With this unskillful time management and lack of organisation it s no surprise there is a queue of babies who need help and no time for treat them. All they told me is that if your baby isn t dying it s ok. At least we could be informed not to waste our time and let our baby suffer, but no one at all seemed to care at route number 10.