We went for a pre-theatre meal. We were seated on ...

We went for a pre-theatre meal. We were seated on our own (there were other guests in but this is a big room) in a cold restaurant, whilst around us waiters moved tables around. The environment felt more like a warehouse than a restaurant. Two cold starters took nearly 40 mins to arrive and had clearly just been forgotten about. Service was equally tense and cold, I had the impression that staff were more scared to make a mistake in their formal service rather than actually engaging with their customers. Not my cup of tea. If you're going to open at 5.30 you need to be ready to serve people at 5.30, not just use it as an opportunity to mop up some extra business before the big crowds arrive. The venue is plush and the food is decent and over-priced. Glad we went to see it, but will not be going back - I guess it's designed for big groups / work parties with the evening entertainment really.