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We checked in using the Hilton Honors app, once we...

We checked in using the Hilton Honors app, once we arrived at the Hotel I used my American Express card to see if we could be upgraded to a 2 Queen Bedroom Suite (I originally only booked a 2 Queen Room) the requested room wasn't available just yet but they agreed to the free upgrade and advise they would text me once my room was available and they gave me a credit towards free room service. The hotel offers Free Checked Bags so you can leave your bags with the bellhop who secures them and provides you with a baggage tag. I was traveling with my mom so we went to Cafe du Monde and on the Steamboat Natchez for there Jazz Cruise Brunch while on board we got the text our room was ready. During our stay, the hotel made us feel like a VIP, our room was always cleaned as soon as we ventured out in the mornings and turned down and tidy up in the evenings before we returned from dinner. We really enjoyed the Teddy Cafe as a quick spot for coffee and snacks.The roof top pool was very nice, with great views of the city and surrounding buildings. They have a rooftop bar/restaurant to order drinks or pool food. I got my mom a frozen cocktail while I ordered the Shrimp Ceviche. They offer free towels and there is plenty of lounge chair seating around the pool, there's a courtyard on the roof with table seating and an additional large area with a life size chess and checkered board. Finally the Concierge desk was amazing and provided the exact info we needed in regards to the Streetcar/Trolley, it was our first time taking it and the concierge provided us with a trolley map and used a highlighter to draw us a personalize map with suggested trolley route. They recommended the ST Charles Street trolley and the pickup point was only a block away. Lastly, every time we left the hotel to get into a Uber the Hotel Doorman would open the door and also assist my mom into the Uber. Upon leaving, we got late check out and the check out was very easy and painless. We had no issues or complaints. I would highly recommend this hotel and I would recommend that you sign up with Hilton Honors to take advantage of the additional Free Perks.

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