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Daniel Taylor

4 years ago

I would have felt more welcome at a travel lodge. ...

I would have felt more welcome at a travel lodge. After enjoying an evening at Shoreditch house I decided to stay in London for the night before returning home. I booked online to speed things up. When I arrived the man at reception said that there was no record of the booking and frankly was very rude about it. I did not expect to be treated this way in an apparent 5 star establishment. After waiting over half an hour and dealing with rude staff I finally got to my room only to find that the bathroom door didn't close and had gaps all around the sides. I have never had to deal with this level of poor service in my life. Very disappointed! If I could have given this hotel a zero star review I would have

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