Bad experience with claims. Quick to collect premi...

Bad experience with claims. Quick to collect premium but don't wish to payout when claim reason meets policy claim criteria. Customer service was corteous over the counter but when she called me, even with the call recorded, she was rude and kept wanting to end the call by saying "if there are no questions, thank you" when I have not spoken finish. I suggest buying insurance from other companies other than AIA & Prudential to not suffer like what I have experienced