Sales department and financing are absolutely tras...

Sales department and financing are absolutely trash. They took $5k deposit and then had me wait for 5 months for a 2018 sienna. They calles to say vehicle would arrive between April 24-29. May 16 comes around and I heard nothing so I call them up and they say there is a note on my file that i decided to buy a Lexus from Kyle?!??? I told them that I have no idea who Kyle is or what they are talking about. So they told me that was weird and I said ya especially since if that s true you never thought to give my deposit back. They had no answers for me and said i would have to wait another 4 months if I wanted the vehicle I ordered. They then ask me if I want to buy some other van they have on the lot lol. As if I special order a 2018 Sienna and wait 5 months so I can buy whatever trash they have lying around. So let me tell you my theory on what REALLY happened. Winter time they are slow so they send out flyers to previous buyers to upgrade their vehicle, but this sienna took so long that by time it arrives it s spring and they realize they can make more $$$$ selling to a new buyer vs a trade in so they screw me over because they are sleazy slimy bottom feeder salesman. My wife wrote the manager to let then know our dissatisfaction and guess what? CRICKETS! I ll never purchase another vehicle from these crooks that are either incompetent or intentionally deceive their customers.