This could have easily been a 2 star performance. ...

This could have easily been a 2 star performance. I dropped my car off at 8:30 am and returned at noon only to find out that they had not even started on my car. They expected me back at 4 since I didn't wait for the car. Upon realizing that I was there to pick up the car, they expedited the service and had me out by 1:30 with a clean car.