We made an appointment and brought our Mercedes in...

We made an appointment and brought our Mercedes in on March 12th for a general look over to see what maintenance we needed as the car is aging and we wanted to be proactive in having any suggested repairs taken care of. After waiting for close to an hour (wait time is not the problem) the service consultant came back with a long list of 11 suggested services to be addressed. He numbered and highlighted them by importance. My husband and I decided to get 6 of the 11 items addressed as the remaining 5 could wait according to the service consultant. They gave me a loaner vehicle and I received a call the next day that the car was done. I was extremely surprised that the car was ready that fast but was happy to get it back.
16 days later (March 29) I was driving to a doctor appointment and all of a sudden the dash started flashing red and said reduced braking power. I TESTED THE BRAKES AND THEY DIDN'T WORK. I was PETRIFIED and EXTREMELY LUCKY I wasn't going fast at the time and could pull over onto the shoulder of France Ave and ride it until the car came to a stop. I'm so thankful I wasn't driving at a high speed or even worse on the highway or interstate. It s also fortunate that a person and/or cars weren t in the way of me eventually coming to a stop. Feldman NEVER MENTIONED THE BRAKES being a critical item that needed attention. He said down the road you should think about replacing the brake fluid and rear discs and pads but they are still good which is why he didn t highlight it. This dealership could have caused a fatality for THEIR LACK OF JUDGEMENT. I had AAA come and they towed the car to Feldman. My husband and I both called that day with no returned call. I messaged our service rep via text because that's how he was communicating with me and he never responded to the text on March 29. I let them know we were heading out of town later that evening. I tried calling while out of town and several times when I got back, but the receptionist would only transfer me to voice mails. It's April 12th and I still haven't heard back from them, but my husband called on the 10th and the receptionist states the car is done. THEY NEVER ADDRESSED THIS HORRIFIC EVENT AND NOT ONE PERSON HAS RETURNED A CALL. I have lost all trust in this dealership and to be honest I'm scared to drive the car based off of their service department. I can only fear what else they might have missed and therefore are dreading going to pick the car up as I ve had nightmares of the brakes going out again. SHAME ON YOU FELDMAN for not caring about the safety of your customers.