Ben Kaf

Review of Solar Solution AZ LLC

I spent time with the salesman and sales manager a...

I spent time with the salesman and sales manager and asked a lot of questions, which they answered. However, they made representations about the system for my home and when the installer came to survey it, he took one look and said a system couldn't be installed. Since it was near the end of the year, we lost the chance to get a tax credit on another energy saving option. Additionally, before the installer came we were approved through the preferred company's financing, but when we switched to financing through our local credit union, the price dropped by $2000, which made me wonder if Solar Solutions is making more money off the financing than the product. This might explain the salesman not understanding the installation challenges for himself. Next time I would go with a company whose sales reps really understand the technology fully and can make a general assessment of the limits a given property poses. A disappointing experience.

UPDATE:
I'd like to address a few pieces of misleading information in the response to my review, below.

First - I did not have two solar companies reject my house previously. I had two estimates before yours. Your comment suggests that your salesman provided me full information about my project being an impossible one. He did not. He was fully informed that the meters were on a common wall - I showed him. He specifically told me, and called his supervisor in front of me to confirm, that I could get a sub-meter. He also said he used to be an installer and knew these things. There is a unit identical to mine nearby, and in a similar location, which has solar panels and a sub-meter. If, as you suggest, a townhouse complex that has each unit's meters on a common wall can't get panels, then why doesn't your salesman have training on this common issue?

Second - The salesman did not fully explain the finance charges that were so much higher with the financing company that is the company he defaulted to. What he did detail was that if we got him three leads that he could sit and give his sales presentation to, we would get $1000 off per lead. Once I contacted the credit union to get the loan through them, the total price went down thousands of dollars. You can call these "finance charges" if you want. That's fine, because that phrase really doesn't have a definition.

But the choice is between a lower total amount up front with credit union financing, or a higher amount from your default finance company, with a rebate if the customer provides leads. Customers should know that the credit union can save them thousands of dollars without subjecting friends and family to solar panel salesmen, who - while polite and professional - still needs a lot of training on the product. Does your salesman come with information from the credit union? Mine didn't. I had to research that myself. He made all his cost assumptions based on what appears to be your "preferred" lender, with a focus on getting leads. I have correspondence from your own finance officer to show the specific amount the estimate went down once credit union financing was in place and I would be happy to share it.