Regarding Modena Apartments -Phoenix Arizona

Regarding Modena Apartments -Phoenix Arizona

I have never dealt with a property management team that is so disorganized, unprofessional, and takes absolutely no accountability for their short comes. The Property Manager is disrespectful and should not be managing a property this size with a lack of customer service, communication, or resolution skills. I contacted Adam (Property Manager) to discuss a referral credit that was never received and from the beginning of the conversation it began with a condescending tone up until the point where He began to blame me and the person I referred as being the reason for the credit not applying. He stated that I am the Emergency Contact but the original app didn t have my name as the referral. I also initially spoke with Michelle (Assistant Manager) at the time that the person I referred was applying, who advised that she manually put me down as the referral and after two months I would receive said promotion. Now 2 1/2 months later there is no document of said conversation and because the manager didn t like MY tone (though not disrespectful or vulgar) he decides to decline the referral credit as his way of exerting what little authority he has. When I first moved in me and my husband witnessed this same manager talking disrespectful to another former property employee (Debbie) and felt very uncomfortable but still decided to move here because of how pleasant Debbie was however, shortly after she relocated to another property. Couldn t blame her to be honest because if that s the tone and disrespect you show to your paying tenants I m sure it s worse behind doors in the office. I have contacted corporate and will post an update on the final resolution. Please do not be fooled with all the renovations that the property is undergoing as this of course is to get more people in the door. But, once you have ANY issues with the office personnel, you will HATE you ever signed that lease.