Security is quite tight, so make sure you have a k...

Security is quite tight, so make sure you have a key card and room number ready at all time as a lot of staff will ask you for it. During check in the staff made it plain that using points puts you at a disadvantage even if you have status with IHG. The first person we had for check in tried to give my fiancee and I a nice upgrade for a balcony and was immediately shut down by a colleague because "they paid with points", which is disappointing considering I have stayed at other IHG for points where it was not a sticking point. The room had an amazing view and the bed was quite comfortable, the shower was odd to operate but had nice pressure. All in all it was perfectly comfortable but I would not stay here again.