Anthony J. Rios

Review of Sherman Dodge/Schaumburg Jeep

Probably the worst 2 experiences ever getting my c...

Probably the worst 2 experiences ever getting my car worked on happened here while trying to get the same issue fixed. I won't go into all the details and the long back story, but will just give a quick overview of the issues that I encountered. This location is HORRIBLE at communication, they promise to call you in a certain time frame, and they do not. When I called in to get the status of my car, they do not know what is going on and I have to wait for someone else to call back. They gave me completely wrong information about my car, including telling me my car was ready for pick up causing me to go to Enterprise only to get another call saying that the work was not done yet. Another big gripe I have is in the lack of respect given to your vehicle. My care is more cared for at a corner Jiffy Lube or oil change place than at this "professional auto service" location. They do not even use floor mats in your car, and return it dirtier than when you brought it in. Very disappointing. This location has soured me on any other Zeigler branch unfortunately. Hopefully owners/management can see the issues here and fix them before it is too late!!! Let me know if this happens, because this location is way more convenient for me.