Astrid Cifuentes

Review of Scheels Overland Park

First time (and last time) and last time buying he...

First time (and last time) and last time buying here. Horrible experience. I tried to buy a hoodie from their website, but it kept messing up the shipping. I called ahead and asked if I could buy something from online in store and they said yes. I went to the store on my lunch break and went straight to customer service. The guy in customer service told me straight up that they cannot order from online (even though I had called ahead and was told they could!) He finally called someone else to help and it turned out that they actually could! She tried to help me, but their system wouldn t take my card (there was nothing wrong with my card) and she said that this has happened before and that I have to call another company to order it myself. They couldn t even provide their phone number, I had to look it up myself. I ended up purchasing my order over the phone and was promised next day delivery, turns out it won t even be delivered until TEN days later! Never going back and urging my friends and family to never buy from here either.