Jerry Beach

Review of Embassy Suites, Downtown San D...

I checked into this hotel via the hilton honors ap...

I checked into this hotel via the hilton honors app and upon check-in I was assigned a specific room that I chose. When I arrived I was told my room wasn't ready but it would be soon so I waited. 1.5 hours later I asked about the room and they told me it would be another two hours. I also found out that when I arrived they changed my room without telling me. They ended up putting me in an undesirable room close to lower level with lots of construction noise and lots of noise from the morning breakfast served. Also when I checked in they asked if I'd like to skip room service for 1000 points per day. I agreed but they still had my room serviced daily even though I asked again to stop. Overall this hotel was not worth the price I paid. I could have reserved a much nicer hotel close by for the same price.