amya lejeune Review of ADAM'S MARK HOTEL (now Blake H...
I will NEVER spend money to stay at Adams Mark Hot...
I will NEVER spend money to stay at Adams Mark Hotel again! Upon arrival, the staff could not locate my reservation and my kids had to wait in our car for over an hour until a manager was finally able to look at my email with my confirmation info. Hotel staff and management were incredibly unprofessional. Once in the room, it was extremely hot and the heater would not turn off. I called guest services and they were only willing to provide a fan. I finally sat down and was planning to watch a movie with my children, but the T.V
was broken. We decided to use our laptop, but the hotel WiFi would not work. The hallway smelled like someone had just finished smoking marijuana and the room had clearly been smoked in multiple times. We decided to just sleep and leave early in the morning only to find my credit card had been charged for an extra $200 despite me paying for our reservation three days prior to our stay. When I approached the front desk attendant in regards to the additional charges (outside of deposit) she called another staff member over and began whispering to him. If I could give 0 stars I most definately would. In my 33 years of traveling, I have never experienced anything like this. A manager was supposed to call me back in regards to the stay, but still has not. My refund is expected to be back in my account in 3-5 business days. I could not be more thankful to be home. IT IS WORTH THE EXTRA $100 TO STAY AT GREAT WOLF LODGE! TERRIBLE EXPERIENCE!!!!
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