Please read edit- Checking in was smooth and easy,...

Please read edit- Checking in was smooth and easy, the front desk representative was professional and polite. I chose this specific hotel, as I had researched they were known for their exceptional customer service. Being from a hospitality background myself, this is important for me. As I walked downstairs back to the front desk to ask for directions to the gym, two front desk workers continued to talk without even acknowledging me, even when I said excuse me to ask a question they both walked away from the front to back just leaving me there when it was obvious I was waiting for some assistance. I am really disappointed by this.

This is an edit to my original post a week ago. At checkout I was asked if I was pleased with the service provided during my stay. I explained to the front desk agent the incident that happened the same day at check in. She was very apologetic, in addition the director of food and beverage also immediately rectified the issue, and insisted I have lunch at their in house restaurant before I start my travels, and was also very apologetic about the incident that occurred. I am extremely pleased with the sincerity and follow through to make sure that my stay was enjoyable till last minute of my trip. Thank you Sheraton Gunther and Brian.

Side note, the hotel is beautiful, location is great. The gym is amazing! The market restaurant in house is great, i love their desserts, Staff is kind and polite. Overall I am very pleased. 4 stars for now until next time.