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When we went to return the car we were told we wer...

When we went to return the car we were told we were good and got on the bus to the airport we stopped and doubke checked with the person who had just checked the car. Later on the bus thru the radio they told the driver to tell us we had a $300 charge, so unprofessional. The manager wasn't even going to tell us he was charging us $300 for the car smelling like smoke cuz he said I smoked in it, which I did not. I did smoke when I got out of it like 10 feet away. Then the bus driver had to turnaround so we could ask him about it and he proceeded to just say no he's charging us and wouldn't consider anything or let my mom have any chance to discuss it or have someone else check it. He was o rude and such a horrible customer service rep when my mom left she cried and became so distraught she could barely get into the airport. He was so rude I will never ever go back here again and suggest you do not either. Go to enterprises where we normally go and have never had an issue and they talk to you and have customer service skills and care about their customers. This place is the worst rental experience we've ever had, solely from the manager when we're leaving. He's a shorter rounder I guess middle Eastern or Indian or not sure but that one. He was so rude and had no customer service skills.

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