After the runaround from Rogers, LG Canada Support...

After the runaround from Rogers, LG Canada Support assigned a CNN (their RMA) and instructed to send it to FutureTel. Dropped it off as this is no less than 10 minutes away from personal residence.

The address (570 Alden Road - Unit 12) that LG Canada Support provided was for Phone M.D. which has no direct relationship with FutureTel, but stated that they do accept LG service items which they pass on to FutureTel.

Without any hitches, the device (LG Optimus G5) was repaired and ready for pickup the next day with a replacement motherboard and a new rear backing installed.

As the G5 is still under warranty, it was a great experience.