I stayed here a month ago, completely pre-paid 2 m...

I stayed here a month ago, completely pre-paid 2 months in advance, was required to pay an additional $300 deposit when I arrived. I am still yet to receive the deposit return that I am owed. None of the reception staff have any idea what to do, was eventually told debit cards can take longer to process (would have used my other card if they had bothered to advise this at check out), as their management and finance departments are never available to speak to.

Emma is their only competent staff member, she was fantastic and so lovely both during the stay and when I eventually got any info in regards to deposit return, I was speaking to her.