Bad service. Our rate included breakfast starting ...

Bad service. Our rate included breakfast starting at 6:30 a.m. which we were not able to do since our room keys were not properly programmed to allow access the the lounge which we paid for. When we complained twice staff was rude and had a get over it attitude and refused to adjust the rate or even apologize.
Definitely not a good choice for families like ours who already have to deal with the stress, inconvenience, and expense of pediatric cancer treatments in the medical center.