Melanie Haas

Review of Pugi Volkswagen

I wanted this car so much, I got on a plane and fl...

I wanted this car so much, I got on a plane and flew to Chicago from Kansas City to pick it up. For many people I'm sure this would be considered risky business, but once I got on the phone with Mike at Pugi and talked details about the car (remaining tire tread, brakes, service record, etc.) I knew I was working with professionals who built instant trust. I put a deposit down with my credit card and bought a plane ticket. The car was exactly as described on AutoTrader and when I arrived it was freshly washed and polished. Pretty sure they even put RainX on the windshield, as I drove through showers somewhere in Iowa on the way home. Mike and the Pugi crew made paperwork a breeze, handled financing through VW, and even sent me on my way with a nice little parting gift and a cup of fresh-ground coffee. Oh - Mike picked me up fro the Metra stop near the dealership!

And as a side note... the thing that made this car special was its hard-to-find manual transmission. In all the shopping and test drives I went on, Mike was the only guy not to ask me skeptically, "are you sure you can drive a stick?" (Man, I miss the VW slogan, "drivers wanted!") I only wish I lived close enough to Downer's Grove to take advantage of their gorgeous service department and car wash. Next time I need a car I'll be sure to check the inventory at Pugi. Thanks, Mike & team, for a great used-car-buying experience!