Rick Hutchinson

Review of Overclockers UK

In the PC component space, things go wrong. Parts ...

In the PC component space, things go wrong. Parts fail, recalls happen, and things break. It's part of the industry, and we deal with it. What keeps me coming back to OCUK time and time again though, is their web service team.

Upon receiving a bunch of new parts on Saturday morning, I found that one was quite drastically faulty. A quick (though uncharacteristically sharp, I must say) call to the helpline resulted in a return number being raised. I followed this up via the OCUK forum, where I provided some images of the issue, and discussed with Staff member, Bailey. On Wednesday (after the bank holiday) the item was posted back, and after an immediate turnaround today (Thursday) which included re-imbursement of my postage and delivery costs, my new part is on route with DPD for delivery tomorrow.

Within a week of placing my initial order, I will have received, returned and taken replacement of my damaged part. Warranty service at its best.