Andrew Johnson Review of Mauer Chevrolet
Some room for improvement:
Some room for improvement:
1. On the night I picked up my vehicle I had to return to the dealership to pick up the 21 day license. I had to call on my drive home because my sister noticed it was missing. When I returned that night you provided me one.
2. The financing paperwork had the loan amount incorrect despite me being clear about it. You corrected it (of course) but it added time to the process.
3. The Infotainment system didn't have the Android Auto update (a known problem for 2016 models). I went to Main Motors (I work in Anoka) and they told me it couldn't be upgraded. They were wrong. I contacted Warren and he coordinated with Mauer's service department to upgraded to current version. Now it works great.
Overall you did a great job and back up your pledge that customer is #1. That is very much appreciated. I would provide you a 10 except for these three shortcomings.
Thank you for the opportunity to provide feedback.
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