TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE
We had no cold water at bathroom sink and shower. Waited two hours for maintenance and they never showed up. Had to call front desk for assistance and they kept insisting on sending maintenance but it was late so we asked to change rooms. They told me to come to the desk to get new keys and I informed them that we are on the other side of the hotel and could they send a bellman up with the new keys. We waited 45 min and no keys. Called back to the front desk and they said the keys were sent sometime ago. The desk agent said she would look into it immediately. Another 20 min and at almost 10:30 pm a bellman finally arrived. We were finally able to catch 5 hours sleep before having to catch our flight.