Poor customer service from the manager down to the...

Poor customer service from the manager down to the front desk agents. We stayed for our anniversary weekend and upon checking in, the agent failed to inform us that certain services were no longer. When we brought it to the manager's attention, he delivered on the first day but then next was a fail. We tried to contact him, left messages for him only for him to avoid us completely. Still waiting for him to call back by the way. The room wasn't properly cleaned. I found a makeup bag from a previous guest on the floor behind the chaise. For the money we paid - we should've had better. Such a disappointment.