Alva Head

Review of Coolray Heating and Cooling

I had Coolray out a couple of weeks ago to fix my ...

I had Coolray out a couple of weeks ago to fix my three year old system and they charged me $165 to clean the coils and release some Freon. This past weekend they had to return because that did not fix the issue. This time the found that a capacitor and the fan motor were bad and needed replaced on my 3 year old Carrier unit. Good news was the parts are warrantied bad news is Coolray was going to charge me an additional $380+ to install them. I failed to mention that I am under a maintenance contract with Coolray that should have caught any issues with the coils needing cleaned as they come out twice a year to perform preventative maintenance. Needless to say I will not be using them for the repairs and I will not be renewing my maintenance agreement as I feel taken advantage of in this transaction.