I and my family used to stay at this hotel and onl...

I and my family used to stay at this hotel and only this hotel whenever we were staying in San Fransisco, so naturally this was our first choice. Sadly, the great customer service that we had received is the past was absentee. We had to deal with several financial mishaps and are still dealing with them even after returning home. We also had to endure extreamly rude neighbors who fought all night long with no regard for others near them. Even after complaining to the staff they did little to help the situation, and the people continued to scream and yell the duration of our stay. I sincerely hope they fix this problem, though we will no longer attend the Embassy Suites.