This dealership USED to be awesome. I bought my '1...

This dealership USED to be awesome. I bought my '15 Camry here and consistently brought it for service. About a year ago is when this place started going downhill in the service dept., with my most recent experience forcing me to no longer do business with them. Which is unfortunate because I wanted to buy a second Camry from them. The service dept. does unauthorized services and tries to secretly charge you for it. Luckily I caught it and called them out on my service total not matching what I had come to be completed. When I tried reaching the technician responsible, he refused to take my calls or call me back.

The finance dept. these days isn't much better. I've been contacted about refinancing my loan, but then when I refused to do a trade-in for a new Camry each sales rep discontinued all communication. This of course after 3 reps ran MULTIPLE inquiries against my credit which docked me 20 pts. I thought if I spoke with the manager of the finance dept., he would rectify the situation, but he too ghosted me. Tried contacting the GM. No go. This place is LITERALLY THE WORST in customer service. I'll be shopping at another dealership. Thanks for nothing Broadway!