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Shawn Craig

3 years ago

Top notch hospitality! Let me start of by saying t...

Top notch hospitality! Let me start of by saying that my stay here was not planned. I'm not a very spontaneous person but after a few drinks I thought why not.. Upon arrival I was greeted, BY NAME, by several staff members. Don't know how they knew my name prior to checking in, I guess the shuttle driver called ahead to announce my arrival. He was an outstanding chauffeur! Don't know why he made me wear those god awful bracelets but he said they were for my safety. After the five diamond reception I received staff members immediately collected my luggage, all my belongings, and safely secured them in a private locker. For some reason cell phones are not permitted, the only reason I'm not giving a 5 star rated review. Once I was relieved of all my wordly belongings I slipped into a very loose fitting, comfy, jumpsuit. Ahh.. Now I'm starting to feel pampered! While I waited for housekeeping to prepare my room I was served a brown bag lunch. Best brown bag lunch ever! Dry bologna and cheese sandwich, my favorite! Before long my room is ready! My stomach is full and I'm ready for some quality nap time. Although the room was a little dated the sweeping views of downtown Cincinnati definitely make up for it. Some of the other guests were a bit noisy, typical of a downtown property. Especially during Bengals season. After gazing out at the skyline for awhile I dosed off for what turned out to be the best nights sleep I've had in years! I have a bad back and found the VERY firm sleep area to be quite comfortable. Dinner and breakfast (inclusive) were served like clock work, right on time. After breakfast guests broke off into groups for activities. Myself and four other guests met with a gentleman who was still in his robe but I'm unsure what that was all about. I mentioned to a staff member that I was ready to check out and he immediately started the paper work to retrieve my personal belongings and luggage. I will say this process was very time consuming but was happy to have all my stuff safe. Once I had signed for my luggage a staff member walked me to the door. He was very kind and said that he couldn't wait to see me next time. I offered a tip but apparently tipping is a no go here. AND no smoking.. win win. I will definitely stay here again when visiting Cincinnati for a Bengals game!

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