Mia Z

Review of MICHAEL HOTEL 4 *

1.5 hours and still waiting at the lobby. Staff he...

1.5 hours and still waiting at the lobby. Staff here all look like you owe them money. Not a single smile to be seen. Not an single apology for the wait. Queue for 1 hour to check in only to be told room is still not ready and will not be ready for another 30 mins. Heard other customers shouting for the manager to come and explain but no manager in sigh. 5 star hotel? What a joke.
Unlike other hotels that may engage in some form of service recovery like offering water or refreshments in the lobby, nothing was offered.
This place is a disgrace to sentosa and to Singapore. Will not recommend to anyone. And let's see if this hotel sees this review and contacts me for service recovery.

===
Edit: noted reply by Ms Cecilia Liew below. I'm unable to share my contact number on an open platform here. Kindly provide me an email for me to contact you. Thanks