JAIRON LOPEZ Review of Bill Page Honda
this is a really bad service dealer! I bought a us...
this is a really bad service dealer! I bought a used 2006 Honda Pilot 2 years ago one owner from Syed salesman price was not bad but I had 2 issues A/C was not working and TPMS light comes on after a short period driving it. we agreed to salesman that they were going to fix TPMS but no A/C. when I get the car they did nothing to it. I made an appointment to fix this but one of the service staff (Maria) told me that this is a normal "issue" and they couldn't fix this problem! and I was not satisfied with her answer. so I went ahead and test myself sensors taking air out on each tire and I found out that 2 sensor were bad. So how could I found the problem without any special tools or scanner and their "technician" couldn't find any issue with it? then they offered me 5 free oil change for 1 year with the purchase of the pilot which was a good deal. first time was great service but second I went there Mr. Arrington was really mean telling me that my car didn't need oil change because in the dash showed 50% remaining and "it was a waste"? really?? first of all I make my oil chance every 4 month and second I was using 2 out of my 5 free oil change so what was his problem? that was not nice! He is really rude with customers and it shouldn't be dealing with any. After that 6 months later my transmission broke, I knew that it didn't have any warranty but I went ahead and tell them to check it out. heres why Im ok with 1 star cause one of the managers really helped me fixing the transmission charging me only $1300 which was pretty good deal coming from a Honda dealer. but heres another problem, after they completed the job a noticed a squeaking noise when I turned the steering left or right. I took my car again back to them and they said that they lube some part in the steering system. guess what? the noise came back, I really was tired to deal with these people and had to fix it my self one more time. And last, I went to get and oil change since they send me coupons for that ($40 oil change and car wash). But last time they stripped the drain bolt and told me that I needed to replace the oil pan which would have a cost of almost $700!!! how I was going to pay for a mistake they did? they came up with "the last person who did the oil change put the bolt to tight" and the only ones who were doing the oil changes since I bought the car were them. I really really was upset with Maria cause she always came up with things that don't make sense to save their backs! anyway I refused to pay them anything to fix that problem I wanted my car the same way I brought it. I don't know what they did but they gave me my car back running, now is leaking oil from the drain bolt because of them and I would have to fix it myself one more time. I understand now why everybody call them "stealerships" because they always try to rip you off no matter what. when I was in the waiting area service staff went to customer trying to up sale telling them things that cars didn't need and customer said "I just came for an oil change" with a frustrating face poor them. so I waited almost 2 years to give this review and im happy that I did it cause I almost give them a 4 star rating at first. thank you and I hope help some one not to get ripped off.
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