Terrible non-responsive no customer service bank. ...

Terrible non-responsive no customer service bank. I applied for a MASSAVES heat loan. It took over two months before someone got back to let me know I had missing documents. They would not let me submit it to them but have to go through the on line process all over again. When I tried to contact them, they bounced me around to three different reps who were not helpful at all. I have taken out mortgage loans with other banks in the past and know the application process very well. I am writing in hopes other won't fall into the same trap and waste their time with this bank.