I have tried numerous times to reach the, so calle...

I have tried numerous times to reach the, so called, 24/7 tech support as we have had extremely poor signal and as of this moment, no signal. Nobody answers, ever! Left listening to horrible canned music, no message saying how long of a wait. Their website has an option for "Live" chat and says click the link at the bottom right, yet there is no link. We work from home and cant continue with the lack of service or internet. Tried a speed test from their own website and it says they cant find their own server, yet no messages on their website for any issues.

UPDATE: After a long hold, finally had someone answer and inform me that what they thought was back running, was not. I have upgraded 1 more star only for the fact someone actually answer, looked into the issue and is working on it. If you have known there has been server issues for several days, why is this not posted on your website?