Natalie K

Review of Hyatt Place Wolfchase Galleria

This was our first stop for hotels on our recent r...

This was our first stop for hotels on our recent roadtrip and it set a pretty high standard for the rest. The room was pretty basic, but was clean, fresh and inviting. We had 2 beds and a pull out couch that fit my family of 6 perfectly. The bathroom was clean and fresh, though the shower was a little cramped and hard to stand in with a rounded bottom...but it wasn't an issue at all. The staff is what made this stay special. They were phenomenal. Friendly, accommodating and attentive. From check-in to check-out the staff wowed me every single time. The free breakfast was great with an excellent assortment of hot and cold items. One of the staff members even gave us a take out container for one of my moody kids who was refusing to get food. They made rounds before ending the breakfast ensuring every guest knew it would be ending soon and giving them the opportunity to grab more food before they shut it down. We didn't have a chance to use the pool while here as the weather was touchy, but it looked nice and clean and was outside. The area around the hotel was very safe. All in all I was impressed by the staff and that made the stay a perfect 5 stars for me. Keep up the good work!

Forgot to mention, had an issue with the air conditioning not working and a maintenence man was sent up within minutes. He was WONDERFUL. He fixed the issue quickly and even did a few extra things to ensure the unit wouldn't give us further issues. He also gave us a few recommendations on where to get real Memphis BBQ. We took his advice and I had one of the best meals of my trip. Ran into him a few times and he was friendly, waving at our family and saying hi. He even followed up to see if we tried any of the BBQ places he recommended and if we liked it. Tennessee charm at it's finest. I wish I could recall his name because he was truly wonderful.