My friend and I went to the Bahia Mar for the loca...

My friend and I went to the Bahia Mar for the location and reviews.

Our flight arrived early, so I figured our room wouldn't be ready yet, but the hotel held our luggage and said they would text us when a room became available. This was 10:30 am. They informed us that 'guaranteed' check-in was 4 pm, but that they would keep us posted.

At noon we checked back in to see if a room had become available. We were told the same thing by the same woman. We then asked to see the pool. She gave us a key card that got us into the pool (or at least, I assume, but since they leave the pool gate open we never actually checked) but when we tried to get back the way we came, the key card wouldn't let us back in the hotel. We ended up getting stuck in a hallway for about 15 minutes.

We go and kill some more time. Finally at 4:06 pm we got our text that our room was ready. Really? That was the FIRST room available?! That was pretty disappointing since we wanted to lay on the beach but that would have required fully unpacking our suitcases in the hotel lobby. So instead we walked around in jeans in the 80 degree weather.

That evening we wanted to order some food to our room. When we couldn't locate a menu we called down to the front desk. After 25 rings someone picked up. We asked if there was room service and if so if they could provide a menu. We were told there was, for a $10 charge, but we would have to go down to the front desk to look at their menu. They couldn't bring one up.

The next day we called down to the front desk. We had to call about 8 times before someone answered because it kept hanging up on us. Finally, someone answered and we requested an extra towel. We're still waiting for it to be delivered and we've been home for a few days now.

Overall not what I would expect from a Hilton. Very disappointing. You think when you spend almost $350 a night they would acknowledge your existence. It didn't appear to be any busier than any other weekend. I will not be staying there again and I would suggest you don't either.