Stacy Craig

Review of Grand View Media

The property was beautiful, however, the night cle...

The property was beautiful, however, the night clerk was as awful. After being in our room for about an hour, neither myself nor my husband could breath through our noses. I checked the filters in the AC unit and they were caked with dust. As we were walking to the elevator with the filters in hand, the night clerk came off the elevator and entered the 3rd floor corridor. We stopped to show her the filters and ask if we could either get replacements or have them cleaned. Before I could finish my sentence, she interrupted me and very rudely said, No one can go in your room and the maids clean the filters every day. It was as if she were implying that I was lying! I informed her that I wasn t asking for anyone to enter my room, then held up the filters and showed her that they clearly had not been cleaned! She said that the GM was there and instructed my husband and I to go to the front desk, pick up the phone, and wait for her to answer. We did as she said. We listened as the phones in the office and front desk area rang but no one ever answered. I finally hung up. As we stood there trying to decide what to do about the situation (phones continuing to ring as other people called), the night clerk came walking up from the hallway on the first floor. My husband tried to ask her where the manager was but she answered her cell phone and walked right past us and into the back office, completely ignoring us. We left the ac filters on the table and went back to our room. I ve never been so insulted or mistreated by a hotel employee! Her attitude was extremely rude and demeaning. Not to mention we barely slept because of the quality of the air in our room!