I am trying to locate my Zara package, the first d...

I am trying to locate my Zara package, the first day they brought it to me in the morning, the boy was not there and he answered me and said that if he could, he would leave it to me at the last minute, but he should not have been able to. I sent an email, that please give it to me in the afternoon, otherwise I wanted to be able to pick it up at a delivery point, a girl calls me because they have come back in the morning, I tell her that it has to be after 15: 00 or you could give me a delivery point, and here I have 2 phone calls and they don't even answer me !!! I do not see professionalism, not a minimum interest!