My car broke down in Raleigh on a Sunday morning. ...

My car broke down in Raleigh on a Sunday morning. After scheduling the tow from AAA I was patched through to an Enterprise rep to schedule a rental for use while my car was being repaired. The agent told me of a local branch open on Sundays and reserved a pickup for me for $47/day plus taxes and sent me an email confirmation.

Twenty minutes later the branch agent called me and told me they didn't have any pickups on the lot but had 15 passenger vans. I said I didn't need the van and would take a car instead. He asked what size car. I said it didn't really matter and we'd sort it out when I got there. He said that was fine.

An hour later when a friend took me to that branch, I found out they ONLY had 15 passenger vans. NO CARS AT ALL. I was furious that he had not told me this on the phone earlier. He seemed not to care one way or the other and said another enterprise office down the road would open in 40 minutes or I could try the airport office. My friend who was giving me the ride had to be somewhere and we couldn't wait around another hour for the nearby branch to open and deal with paperwork and such. The airport was on the way to my friend's appointment, so we decided to go there - a 20 mile drive.

At the airport I explained that I was given a confirmation for a rental car at another center which did not have the vehicle. I asked for the cheapest vehicle for 2 days and was given a compact Nissan Versa which was to cost me $75 a day! Almost double the original price of the vehicle that didn't exist on the other side of town. Being desperate at this point, I took it and made arrangements to find something else to drive after getting home, eventually finding a friend who could loan me a car for a few days. I returned the vehicle after one day and the total: $ 103.81 for a one day compact car rental when I was originally told I'd be paying $47 plus taxes for the first "confirmed" vehicle.

This was completely outrageous and unacceptable!!!! I have used Enterprise in the past when I lived in Indianapolis and had always had excellent service. This was a very disappointing and aggravating ordeal that has me now questioning EVER using the local Raleigh Enterprise branches. I cannot say enough to Raleigh customers - ASK TONS of questions about vehicle availability, final costs and not just the "daily rate" and any additional charges that may be tacked on.