I really wanted to give this place a fair shot, bu...

I really wanted to give this place a fair shot, but time and time again I've been disappointed. It started when I bought my car and they transferred my plates, used the wrong screws, and punched two holes in the trunk of my car (they touched them up but did not repair the damage). The next incident was when I was having an engine recall done and they broke my windshield. I discovered it as I was picking up my car. They replaced it, but it took forever. I purchased the AUTO BUTLER package with my new car, which is applied every 6 months. Unless it's raining, because they apparently installed a detailing platform outdoors? My appointment has been rescheduled for two months, which tells me they're selling more AUTO BUTLER packages than they can adequately service. In other instances, I've dropped my car off, and at pickup they told me they could only complete half of the items it was there for, forcing me to take another day to go and drop off my vehicle at a later time. I'd highly recommend taking your vehicle elsewhere if you have a choice.

EDIT: Updated to 3 stars pending service. Service manager called me after my review was posted and managed to schedule me in. I applaud their prompt response to a post on social media.