Jan Lombard

Review of Sheraton Macao Hotel - Cotai C...

Worst customer service ever experienced from a hot...

Worst customer service ever experienced from a hotel. I arranged for an earlier checkout when I was checking in. I was told it will not be a problem and I will not be charged. I ended up being charged for the extra nights and the staff at checkout was so confused, they even said my Travel Agency will be paying for the booking, but they needed my Credit Card for the payment. Best to avoid this hotel and look at the other hotels in the area.