Happ Paul

Review of City Ford Sydney

Trying to buy a new Focus ST at City Ford was a ni...

Trying to buy a new Focus ST at City Ford was a nightmare. I arrived just after 3.30pm Sunday afternoon. I waited over 30 minutes, watching three salesmen ignore me. The fourth a young salesman was assisting the only other customers in the showroom. The others chatted to themselves, were texting, talking on their phones. I opened the vehicle I was interested in sat in the car, opened all of the doors still nothing. I went to the central sales counter and waited still no luck, moving backwards and forwards between both.

Whilst trying to gain a salesman s attention I noticed my 13 years old son laying on the floor holding his head. There are a set of stairs in the middle of the showroom when combined with poor positioning of the vehicles is extremely dangerous. My son lent over looking in the window of a car then stood up cracking the back of his skull on a steel beam, (the frame of the stairs). He laid on the ground for a few minutes whilst I checked if he was concussed then assisted him to his feet and regain his composure. The young salesman whilst assisting the other customers did make comment whilst walking past, in a supportive way, acknowledging how much it hurts, suggesting he had done it himself and that it has happened before to others. The stairs which are at shoulder height, dangerous, are not marked in an appropriate way.

I walked my son to the customer lounge area gave him some water. Once he was comfortable I tried to gain assistance again.

I literally had to confront a salesman to express my interest in the vehicle. He responded by explaining it now too late we are closing soon I can't help you will have to come back during the week. I asked for a business card, he said yes, however left me at the sales counter and did not return. As I was about to walk out in disgust the young salesman assisted by providing me with the other salesman's business card.

I have purchased five new cars, each purchase being a positive experience. This would have been my first Ford, what a nightmare.