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Review of InterContinental London The O2

Lovely hotel but the three starts are for the poor...

Lovely hotel but the three starts are for the poor service from the Intercontinental central reservation facility. The incorrect information was communicated to me about my booking. My stay was being paid for by a company on my behalf and they were told payment could be made by card over the phone. This was not the case when I arrived at the hotel! Embarrassing to say the least
The room service menu is lovely but I would not recommend the ' krispy fish fingers' for children- not really suited to a little ones palate, as they use whitebait.

I had the largest suite in the hotel, comfortable bed, spacious bedroom and lounge. The curtains had a large stain, which was unsightly and unacceptable for the status of such a hotel.

The buffet breakfast was very nice. It was unusually busy as a boxing event was taking place at the O2.