I do not use provide a ride, but I work in a docto...

I do not use provide a ride, but I work in a doctor's office any many of our patients do. Everytime I call for someone's return trip its about an hour on hold before anyone picks up the phone. I've also had experiences where people have waited for 4 to 6 hours for someone to come. I even had a handicap patient in a wheekchair from a nursing home dropped off and the ride never came. I had to argue for someone to come from the home and pick him up since he sat here the entire day untill we closed. Very poor service.