My parents were refinancing two properties with th...

My parents were refinancing two properties with them. They kept losing documentation, so my parents would have to re-fax or email. A 30 day re-fi turned into a 90 fiasco. They fired there original agent and the new one said they couldn't honor the original rate and suggested they go somewhere else. They lost almost a $1000.00 in Appraisal fees because you can't reuse those appraisals with another company. Now they are just giving us the run around. I am filing a complaint with the New Jersey District Attorney. So be wise and use someone else. I sugest someone based in your local area. P.S. we were already in the 3rd month when strom Sany hit, so that is not the reason!