We have been wanting to go into this store for qui...

We have been wanting to go into this store for quite some time and have stopped by several times but it's always closed . Stopped there today excitedly since it was open and we are doing a large landscape and plant renovation at our house . We were immediately greeted by a woman who asked if we were just hanging out in front of the store ( nope looking at your garden ) . Then she told us we couldn't bring our dog in ( he's a service dog AND has a service dog ID on as well as paperwork with him ) . We told her but her reply is we could take him home and then come back. My reply ? You can imagine what was in my head but I told her I didn't need to come back , there's plenty of places to shop in Austin and this is one to avoid . Oh yeah not to mention disallowing a service dog is illegal and will be making a complaint also .

See response of this business for a self serving explanation of the event . Been there several times during posted business hours to closed doors . When we said he was a service dog your response was we could return without him . Maybe you didn't understand but your course of action was to deny us entry . We know the law very well as I've retired from law enforcement . Not a single ill word was directed, or screamed at you or your business , no physical action was taken toward you or your property , I simply said we did not need to return to conduct business with you and no doors were slammed or tires squealed . My review of this experience at your business stands as true and disappointing. No need to ban me as I have no intent of coming back . As displayed by your response you take the wall building approach instead of the bridge building when confronted with an issue .