The featherlite was great initially. I use loupes...

The featherlite was great initially. I use loupes and light for all treatment and exams - all day every day in general practice (25 years in practice with multiple systems used). After about 18 months the light stopped working. The company diagnosed it as a battery issue and sent another one. This worked for about 3 months. In frustration I used my backup Sheervision light and did not send in for about 4 months which unfortunately put me beyond the warranty period. They diagnosed the problem as battery again and sent a new one for a $195 charge. The light still did not work. I had to return it again. They then diagnosed a short in the cord requiring replacement of the ENTIRE light for $295 additional cost. So, I paid. This solved the problem ($490 total cost) for about 9 months, at which point the light stopped working again. I sent it back. They again quickly diagnosed a bad battery and quoted $195 to replace it, despite my complaints of the short service time. When I told them that I thought it was a short and asked had they checked to make sure the battery solved the problem and that the light worked reliably they called back and said yes there was a short and the light would need replaced again for another $295. So, I said keep it. I don't want their lights anymore. $1680 over 3 years to keep a working light not counting the repeated shipping costs that I incurred and worst of all the downtime and time and frustration of sending back and forth so often. The company was indifferent to my concerns over the constant downtime and fees as well as my concern over their instantaneous diagnosis of "bad battery" every time and requirement to replace the light repeatedly due to poor quality wires/connections.

Do not work with this company. There are much better out there that cost far less in $ and downtime in the long run. It is too bad because the light is just fine when it works but, the unreliability and shadyness of the company makes for a HUGE no way for me.